Climate Change

Climate Change

Most leaders are familiar with Organizational Culture. Far fewer spend much time thinking about Organizational Climate. The two are related, but they are not the same. Organizational Climate describes how people affectively experience their organizational environment...
The Confidence to Be Wrong

The Confidence to Be Wrong

Leaders are expected to know. We expect them to understand their organizations, anticipate their markets, make difficult decisions, and provide confident direction when everyone else is uncertain. A leader who constantly questions their own conclusions can quickly...
Seeing Isn’t Understanding

Seeing Isn’t Understanding

Organizations spend enormous amounts of time trying to improve their perception. They invest in dashboards, market research, customer feedback, competitive intelligence, and AI-powered analytics—all in pursuit of seeing reality more clearly. Those investments matter....
Enterprise Cognition

Enterprise Cognition

For the past couple of years, most conversations about AI have centered on productivity. Organizations are using AI to write faster, search faster, summarize faster, automate repetitive work, and help employees accomplish more in less time. Those are meaningful...
On Becoming Wiser

On Becoming Wiser

What makes one leader wise and another merely experienced? We often assume wisdom comes with age. It doesn’t. If it did, every older leader would be wise. I’ve worked with hundreds of leaders over the course of my career. Some seemed remarkably wise for...
People-Based Information Systems

People-Based Information Systems

Some of the most important organizational information exists only in people. For decades, organizations have invested billions of dollars in information systems. They capture financial transactions, customer interactions, inventory levels, operational metrics, and...