by JW | Nov 3, 2026 | Briefing
Reputation can be a strategic asset—or a strategic liability. Consider Tesla. During its formative years, the company developed an extraordinary reputation for innovation. Its willingness to challenge conventional thinking, embrace technological uncertainty, and...
by JW | Oct 27, 2026 | Briefing
People are among the largest expenses most organizations carry. Executives understand this, and they’re constantly balancing the need to manage labor costs against the need to attract, develop, and retain people capable of delivering exceptional performance....
by JW | Oct 9, 2026 | Briefing
If you think an org chart tells you how power works in an organization, you’re missing most of the picture. Organizational design has long emphasized Structure. Jay Galbraith’s pioneering Star Model, for example, placed Structure among five essential...
by JW | Sep 15, 2026 | Briefing
Twenty-five years after 9/11, the TSA recently introduced Gateside by TSA PreCheck, a program that allows eligible people without boarding passes to clear security at selected airports so they can accompany or greet friends and family at the gate. I love the idea....
by JW | Aug 31, 2026 | Briefing
Most leaders are familiar with Organizational Culture. Far fewer spend much time thinking about Organizational Climate. The two are related, but they are not the same. Organizational Climate describes how people affectively experience their organizational environment...
by JW | Aug 17, 2026 | Briefing
Leaders are expected to know. We expect them to understand their organizations, anticipate their markets, make difficult decisions, and provide confident direction when everyone else is uncertain. A leader who constantly questions their own conclusions can quickly...
